We’ve honed our processes to make your life as easy as possible when looking to buy spray foam for your home. It’s about trusting who you’re dealing with and we like to think that we’ve got our customers best interests at heart. When you’re buying into the unknown, it’s important to know what to expect. Our step by step guide is here to help you understand the process of buying foam!
Getting in touch
You may have seen one of our adverts in a national publication such as an industry specific magazine or major newspaper. Most of our enquiries come from Google where our prospective customers are looking for a solution to a problem. We don’t operate outbound telesales or any direct, aggressive marketing, it’s simply not our style!
If you email us an enquiry or choose to speak to us on the phone, you’re likely to be directed through to our Customer Service Manager, Adam. He has a wealth of experience and is an integral part of our business in helping to ask customers the right questions so that we can build a picture of how we might be able to help.
Throughout the email or call…
Adam will gather enough information from you in order to advise on the next steps. It’s always helpful if you can be prepared to give us as much information as possible. Here’s a few of the key questions that help us to help you:
- Does your roof have a membrane under the tiles between the rafters?
- What’s the rough size of the loft area. Roof measurements, apex to eaves are ideal.
- Have you got insulation at present and if so, what’s prompted you to look for an alternative?
- What’s your address and postcode so that we can visualise your property on Google Earth?
- Are you able to take some photos of the loft and roof space to email through to us?
If you aren’t able to answer any questions, don’t fear, the most likely option is to arrange a free, no obligation survey of your loft and roof at a time to suit you! We are a busy company so we will try to get to you as soon as possible and certainly within a week in most circumstances.
Arranging a Survey
At the stage where we arrange a survey, Adam will book this into the diary and you can expect a confirmation call the day before the appointment to confirm that this is still convenient to you. It will either be Jason or Richard who visit you and both are company directors who care about making the right impression and always strive to provide the right solution for the customer.
When we arrive at your home, we will introduce ourselves and usually have a brief discussion about your home and the purpose for which you called us before asking you to show us your loft space. If you’ve got a loft ladder, great but if not, our surveyors always carry a ladder. You are more than welcome to accompany us into your loft, particularly if there’s something you want to show us, however, ordinarily, we are happy to assess the loft and roof ourselves. The survey in the loft will take around 15-30 minutes at which stage we will come back down and lock the loft hatch.
Once complete, it’s usually nice to discuss our findings with you and explain a little more about our product and why it might be suitable for your home. We may discuss our estimated pricing with you at this stage but most importantly, we want to ensure that you understand our product and the technology that will help to provide you with a warmer home in the winter and cooler home in the summer.
You should never feel pressured…
You may have had sales people visit you at your home before and it’s no secret that many people will have been subjected to hours of pressure selling, offering discounts if you sign up on the day. One thing we aren’t is a pressure sales company, we pride ourselves on trying to avoid quoting a customer on the day so that proper consideration can be given to our findings during the survey.
We often find that it’s the pressure sales techniques that utilise what we consider to be scaremongering about the state of your loft and roof. Regrettably, we’ve heard too many stories about how a sales person painted a fearful picture of problems which ultimately rarely exist.
The most common exaggerations that we often hear include:
- Your fibreglass on the floor isn’t compliant with current regulations and is therefore illegal
This simply isn’t true. Yes, you may not have enough insulation in your home but at this stage, a homeowner has no legal requirement to meet a certain insulation standard. In the future, the government may well introduce minimum standards but for now, you can be rest assured you’re doing nothing wrong.
Having little or no insulation is clearly not sensible as you will experience significant and costly heat loss. Whatever product you choose, you should always insulate your loft space the best you can to ensure that you minimise any wasted heat loss. Having no insulation can reflect badly on an EPC Rating – this something a property needs in order to be put on the market for sale.
- Your roof rafters are holding too much damp and moisture and will rot without spray foam.
From time to time this might be the case but be careful to simply accept this as an observation. If you are able to access the loft yourself, simply holding your hand on the roof rafter will quickly tell you whether it’s too damp. If it’s the summer and the rafters are holding damp, it’s likely you do have a problem that should be addressed. If white mould residue is evident on the rafters and battens then your loft/roof is exposed to too much moisture and it’s time to address matters.
The point here is that some sales representatives will get a damp meter out and suggest that you’ve got a problem in an attempt to scare you into doing something. Get a second opinion. We want to sell our product on the merit of its thermal performance and not simply because it’s there to solve a problem. With that said, spray foam can be a very good solution in solving a multitude of problems, including the elimination of damp and mould.
- Your roof is leaking and if you don’t choose spray foam now, it could cause damage
Leaks are obvious so once again its best to get a second opinion. If a sales representative talks about leaks but then specifies Open Cell insulation between your roof rafters then you need to be particularly wary. Open Cell is a sponge like product which is only really suitable for roofs that have a good membrane in place and no visible signs of damp or leaks.
Roofs can and do leak, therefore, we always say that it’s best to look at the issue externally to fix from above. With that said, our Closed Cell product is a great barrier against water ingress and is usually suitable where a membrane has some tears to it or some of the roof tiles have slipped a little, causing driving rain to enter the loft space.
Your opportunity to consider the options…
Unfortunately, across many industries, there will be an element of what we call pressure selling. We don’t believe that anyone in their own home should be forced into making a decision as to whether they are going to commit to buy a product there and then without the opportunity to properly consider the pro’s and con’s.
A good surveyor or sales person will make the customer feel comfortable and fully explain the truthful benefits of the product. They will also give the customer an opportunity to fully consider their options before making a decision. When you’ve got no idea about how much a product should cost, you should usually seek at least two quotes.
The Right Price
When a job is priced, you can expect to pay between £25 and £50 per square metre for spray foam insulation depending on the product type and the thickness of insulation specified. If anyone quotes above the top bracket of £50 a square metre, it’s time to seek a second opinion.
If a company quotes the lower end of the spectrum, just make sure that you know which type of spray foam is specified and the thickness. If you are quoted below £25 per square metre then it’s highly likely that the installer will not afford you the time and respect your property deserves during an install because they will likely try to cram another job into the same day.
This isn’t the case for every install company out there because there are many who do want to provide exceptional results but at times it’s worth taking the opinion that the cheap option isn’t always the right option!
We personally believe that the right amount of time should be allocated to complete a job. If someone is in a rush to get the install completed then it’s possible that accidents can happen. An unboarded loft space can be dangerous, it only takes a moment of misjudgment and before you know it, someone has fallen through the ceiling! That’s what happens when people offer cheap prices and don’t leave enough time to work at a sensible pace without watching the clock.
When a spray foam company or sales agent is charging north of £50 a metre, you will undoubtedly be paying over the odds. Many spray foam companies appoint sales agents who are given the parameters to charge as much as they can get away with. It’s at this stage where greed kicks in and the double glazing sales tactics come into play. The last thing you want as a homeowner is to invest an unreasonable amount of money into a product that won’t generate you a sensible return on your investment.
It’s a simple case of not getting caught in the moment and signing that order form because you think you’ve got a good deal. You will generally know if someone is being honest with you and if you feel that something doesn’t feel right then it’s likely it’s not right!
In any event, when you place an order, you have the right to a 14 day opt out period unless you’ve otherwise agreed to sign a waiver to reduce or eliminate this cooling off period. Read what you are meant to sign before you sign it and double check everything before you commit!
Once you’ve agreed your quote and have booked to have spray foam in your home, it’s time for the install to take place. Most residential properties can be installed within one single day. For the exceptionally large property it may take more than a day but the surveyor will usually be able to estimate how long the install will take at the survey.
On the day of install, our team of two to three men will arrive by 10am. Occasionally there are delays that are out of our control, this can include hold ups whilst in transit, staff sickness or machinery break downs. It’s never ideal when something goes wrong and holds up an install but it does happen from time to time.
On arrival, the team will get to work by sheeting the hallways and stairs leading up to the loft so that they can lay the long spray hose on the floor without creating dirr or stains. They will check up in the loft and familiarise themselves with the job ahead. Any items that need moving or covering to protect them from overspray will indeed be protected whilst rafter faces (the facing wood strip underneath the rafter) will be taped with masking tape. If the loft isn’t boarded, the team will ensure they can manouveure the loft space safely.
The spray rig is a self contained circuit of machinery that is powered via a generator and compressor in the van. It can be fairly noisy and will sound like a lorry engine is ticking over on your drive way throughout the install. It takes approximately an hour for the components and chemicals to heat to their optimum temperature at which stage, the lead sprayer will start to spray apply the insulation between the roofing rafters. You will hear a hissing sound and this is the physical spray gun in action, powered by compressed air.
The spray rig may be running for several hours and the support staff will be in and out of your front door to check on the rig. With any machinery there’s a risk of overheating and even fire, therefore, don’t be alarmed to see our team walking in and out of your house, it’s just part of the job. The team may stop occasionally for short breaks, particularly in the summer when loft spaces can become excessively warm. They carry plenty of water with them but never usually turn down a cup of coffee or tea if one’s on offer!
When the spraying is complete, the team will check that every area of the installation area is covered and at the right depth of spray foam. Once they are happy they will turn off the spray rig and begin to clean up after themselves, including the removal of any protective sheeting and coverings to protect the property.
If required, the team will hoover up to ensure that they left your property the way they found it with the added benefit of an exceptional layer of thermal insulation in your roof space!
Are you thinking it’s time to upgrade the insulation in your home? Or are you just interested to know more? Request a callback below and one of our team will be more than happy to give you a call back and discuss through your options.